![]() ![]() We thank you in advance for your continued commitment to the military community. Our model goes far beyond “margin,” putting the needs of our patrons first, and we cannot continue to do so without your support. As a leadership team, we are seeking your input in addressing supply chain issues as a collective group. The Buying Alliance is working together to find a solution quickly, and we need your help to positively impact the quality of life for our patrons, particularly in overseas locations. For example, all Military Resale Exchanges currently experience significant shortfalls in frozen/chill products. At the same time, our supply chain in certain categories is lagging at a pace that is slower than acceptable. These efforts have been and will continue to be critical to our ability to serve and support our Soldiers, Sailors, Airmen, Marines, Guardians, and Coast Guardsmen. Over these last few years, we have seen many of you step forward and work with us to find solutions to new joint challenges. UPDATE: Military Resale Buying Alliance Dear Vendor Partner, As we continue to pivot to a “post-pandemic normal,” it is important for us to reach out to each of you, our vendors, and say thank you to those who worked diligently to put our service members first. Cardin EVP/Chief Merchandising Officer Army & Air Force Exchange Service For the full letter, click here. ![]() We appreciate your ongoing efforts to help us deliver your products and services with outstanding service to our Servicemen and Women around the world. ( The Exchange -> Doing Business -> Vendor Compliance ()) Please review these changes carefully and note key expectations with your teams. An updated list of Vendor Compliance rates will be available on the webpage of Doing Business with the Exchange. After consideration of rising costs to administer this program, the Exchange will increase compliance rates effective 1 March 2023. In line with industry practice, we employ a Vendor Compliance Program to communicate and resolve these errors with your team. These errors are often the result of simple data or handling exceptions that result in impacts to our customer service when not efficiently managed. Vendor Compliance Program - March 2023 Update As the Exchange reviews opportunities to strengthen execution of our merchandise programs, we have observed heightened costs surrounding the identification, measurement, and resolution of order shipping and receiving errors within our supply chain.He said AAFES continues to expand downrange, with more than 450 locations across Iraq, Afghanistan and the Middle East. Military customers are utilizing the AAFES Web site at in increasing numbers, Kennon said, adding the company exceeded $1 million in online sales for 22 consecutive days during the holiday season. It also factors in incremental dispensing costs, which can vary widely in each country. servicemembers and their families to receive a built-in per-gallon reduction off the pump price.ĪAFES adjusts prices monthly based on a Department of Energy average - by grade - from the previous month’s reports. The status of forces agreement enables U.S. But it’s cheaper here than in Texas.”Īlthough AAFES unifies pricing across Europe, the United States and Asia, he said, Japan and Okinawa are in a unique situation because the host-nation government subsidizes a portion of fuel costs. “Like many Americans, freedom of driving and freedom of movement are important - whether you’re here, Korea or Texas. “Gas is always an emotional issue,” he said. Kennon also briefly discussed gasoline prices, the rising popularity of Internet shopping and AAFES’ push toward big name fast-food chains at overseas installations. ![]()
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